State Automotive Repair & Maintenance
196 Route One
Newburyport, MA 01950

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For Everything Your Car Needs.

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Been bringing my car here for a few years now. Early on I went to the dealer while the warranty was in effect. Then I started getting tired of the trek down to the dealer in Peabody. So I performed a search on the web and saw some good things about them. I live in condo, so I asked some of my neighbors about them and I heard two things, their gas is so expensive, and more importantly to me as I was looking for a good mechanic, these guys are great when it comes to taking car of my vehicle. So I scheduled a synthetic oil change with one of their guys. I figured, let's walk before we run. They were nice on the phone when scheduling the appointment. They asked how I had heard about them which I thought was pretty smart and a good sign. I came in on the scheduled day and time and they had me in and out in a timely fashion. No high pressure sales or drama. Really enjoyable experience. I got a thank you card in the mail a couple weeks later and it asked for me to keep them in mind in the future if I needed anything. I thought it was a nice touch as it was hand written and didn't look like one of the generic ones I get from the dealer from time to time. Well that was the beginning and now four years later I'm still going there. They know me by name when I call or walk in. The remember much of the service history off the top of their heads, but they also have unbelievable records that they can call up on a moments notice. A lot has changed since I started coming here - got a dog, then got married and have a couple kids now. We service my Audi (they're keeping it going, so why trade it in), the wife's Honda and our BMW weekend car here and have truly never had a complaint. And as for their gas prices, they've explained it to me a couple times, they don't set the price and they lease the property from a "Big Oil" company. They wish their price was cheaper too.

They are always honestWrenches
They are competentWrenches
Their repair price is reasonableWrenches
They complete the work in a timely mannerWrenches
They take the time to explain the problems and necessary repairsWrenches
They treat male and female customers in the same mannerWrenches
I would use this mechanic againWrenches
I would recommend this mechanic to othersWrenches
They fix the problem the first timeWrenches
The shop is located in a safe neighborhoodWrenches
The hours of operation are convenient for customersWrenches
They are near public transportation (or provide loaners, shuttle bus, rides as needed)Wrenches
Your relationship to the mechanicUnbiased customer
Approx how many times has the shop worked on a vehicle for you?
Approx hourly labor cost